Shipping policy

Processing Time
Orders are processed within 24–48 hours (excluding Sundays).

Shipping Options

• Same-day delivery (within Nairobi) —for orders confirmed before 6:00PM

• Next-day delivery

• Nationwide courier shipping

Shipping Fees

Calculated at checkout based on location and courier.

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Order Tracking

You will receive a tracking number or delivery updates once your order is shipped.

Delays

We are not responsible for delays caused by:

• Courier issues

• Weather

• Incomplete address details

• Customs (for international shipping)

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Lost or Stolen Packages

Once the courier marks the order as delivered, responsibility transfers to the customer.